Healthcare admin
Administrative support, never clinical judgement.
Practices and clinics need help with letters, referrals, scheduling and reporting — the administration around care, not the care itself.
A calm, bright clinic administration office
What gets in the way
The week disappears here.
Letters and referral paperwork queued for days
Scheduling and recalls handled reactively
Reporting assembled by hand every month
Enquiries waiting on someone with the file
Workflows
Jobs you can hand over.
Each one is a piece of work with a clear finish line, prepared for your review.
Correspondence drafting
Prepare administrative letters for clinical review.
Referral paperwork
Assemble referral packs and flag missing information.
Scheduling support
Prepare recall lists and appointment communications.
Enquiry handling
Draft answers to non-clinical enquiries, escalating the rest.
Reporting
Produce recurring administrative reports from your own data.
Policy documents
Keep internal documents current and consistent.
Supplier admin
Handle ordering, invoices and chasing.
Rota preparation
Draft rotas and cover requests for approval.
Ask like this
Say it the way you'd say it.
“Prepare this week's recall letters for review”
“Draft the administrative reply to these enquiries”
“Build the monthly activity report from our figures”
Controlled action
Where IrisKey steps in.
8ORA does not give clinical advice or make clinical decisions
Every patient-facing document is released only by an authorised member of staff
IrisKey.ai™
Authority before autonomy.
Capable AI is not enough. Before anything consequential happens — money moving, a message going out, a record changing — IrisKey confirms who is asking, what they may do, and whether a human needs to approve it.
Identity
Who is actually asking for this.
Permission
Whether they are allowed to ask for it.
Authority
Whether it can be done without a person signing off.
Verification
A record of what was checked, and by whom.
Held for approval
“Send the supplier the revised terms” — drafted, verified, waiting on you.