SME operations
One request becomes a coordinated day of back-office work
An owner-run business hands over the daily admin round: inbox, enquiries, diary, documents and a report at the end.
Before
The owner was doing quotes, chasing invoices and answering enquiries between jobs, and the reporting never happened at all.
The request
“Run the back office today and tell me what needs me”
The work packages 8ORA made
- 01Triage the inboxSort by what needs a decision, a reply, or nothing.
- 02Answer the enquiriesDraft replies with the right prices and availability.
- 03Prepare the diaryA brief for each appointment, with open items listed.
- 04Handle the documentsDraft quotes, confirmations and follow-ups ready for checking.
- 05Chase what is owedDraft polite chasers and track who has replied.
- 06Report at the closeOne end-of-day summary: done, waiting, at risk.
Where IrisKey steps in
Every outbound message and every payment-related action waits for the owner's release. IrisKey keeps the record of who approved what.
What changes
Honest outcomes.
- The admin round happens on the days it would previously have been skipped.
- The owner reads a short list of decisions instead of working through an inbox.
- Nothing consequential leaves the business without a person releasing it.
What it does not do
- Results depend on which systems you connect; unconnected systems are untouched.
- This is coordinated drafting and preparation, not unattended automation.
This is an illustrative example written by us to show how 8ORA works. It is not a customer story, and it contains no client names, figures or claimed results.