Property
Enquiry triage and viewing prep in one morning pass
An agency has ORA sort overnight enquiries, draft replies and prepare a brief for each viewing.
Before
Enquiries arrived overnight from several portals. The first hour of every day went on sorting them instead of arranging viewings.
The request
“Sort last night's enquiries and prepare today's viewings”
The work packages 8ORA made
- 01Group the enquiriesSort by property, urgency and whether the enquirer has been in touch before.
- 02Draft the repliesA reply per enquiry with the right availability and details.
- 03Prepare viewing briefsA short brief per viewing: history, price position, likely questions.
- 04Flag the chasersList enquiries with no response after the agreed window.
- 05Summarise the dayOne end-of-day note on what moved and what is waiting.
Where IrisKey steps in
Replies to applicants and landlords are held until an agent releases them, so nothing goes out in the wrong tone.
What changes
Honest outcomes.
- The morning starts with sorted enquiries and drafted replies instead of an inbox.
- Every viewing is walked into with the same level of preparation.
- Nothing quietly sits unanswered for three days.
What it does not do
- Availability and pricing come from your own systems; ORA does not guess them.
- Tenancy and legal wording stays with your team.
This is an illustrative example written by us to show how 8ORA works. It is not a customer story, and it contains no client names, figures or claimed results.